Frequently Asked Questions

MaxGoal operates under a full eGaming licence issued by the Government of Curacao. The licence obliges us to meet strict player‑protection, anti‑money‑laundering and game‑fairness standards. You can view the licence number and details in the footer of our website.

After you submit a clear copy of a government‑issued ID and proof of address, our team usually completes the check within 24‑48 hours. If extra documents are needed, the process may take a few days longer. Once verified, you’ll receive an email confirmation and full access to withdrawals.

The minimum deposit is RM30 (or the equivalent in your chosen currency). Deposits are instant for most payment methods, and you can use the same method for withdrawals, subject to the platform’s withdrawal limits.

Yes, the welcome bonus carries a 35× wagering requirement on the bonus amount only. You have 30 days from the moment you claim the bonus to meet the playthrough, and only then can any winnings be withdrawn.

Malaysian law prohibits most forms of online gambling, but MaxGoal is licensed offshore and accepts players from Malaysia. Players are responsible for ensuring their own activities comply with local regulations, and we do not provide legal advice.

MaxGoal’s VIP programme has several tiers; each tier grants higher cashback, faster withdrawal processing and a personal account manager. Points are earned from real‑money wagers, and promotion to the next tier happens automatically once you hit the required point threshold. Higher tiers also unlock exclusive promotions and birthday bonuses.